Event Set Up Labour Lead
At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. ‘2022 Forbes Best Employer for Diversity.’
Location: We are seeking an experienced Event Set Up Labour Lead (Full-Time - late evening and graveyard), for our Vancouver Convention Centre operation in Vancouver, BC.
Compensation: CA$25.25 - CA$26.50 per hour.
Sodexo Live! is the Official Supplier of Food and Beverage Services to the Vancouver Convention Centre. Located on Vancouver’s waterfront with a dramatic mountain backdrop, the award-winning Vancouver Convention Centre offers one of the most beautiful settings in the world. As British Columbia’s flagship convention centre, the facility hosts more than 500 events and welcomes hundreds of thousands of attendees each year, while generating significant economic activity for the Province.
Principal Function:
The Event Set-Up Labour Lead’s highest priorities will be to support overall event success and operational efficiency by leading and assisting a team to complete all set-up tasks while maintaining the Vancouver Convention Centre’s standards for quality, safety, and service. They will oversee room and equipment preparations, provide training and feedback to team members, manage work orders and reporting, coordinate with internal departments, and ensure client needs are met with a high level of professionalism.
Essential Responsibilities
Lead and assist a team of Set-Up Attendants to complete all tasks and maintain high levels of service consistent with our standards.
Provide training and feedback to employees in regard to proper room set-ups, use of equipment and safety.
Confirm that all items needed throughout the shift are ready and available for relevant events.
Review all works orders required for assigned work.
Complete internal reporting and checklists on work required and completed.
Modify room and equipment set ups as required for client needs, sometimes under tight deadlines.
Ensure team members comply with health and safety requirements of the Facility and WorkSafe standards concerning equipment and physical demands in the workplace.
Ensure all storage rooms and equipment are kept clean and on designated racks.
Report any unusable equipment (broken or dirty) following the appropriate repair procedure
Provide timely feedback to Managers concerning employee performance management.
Movement of freight and equipment using lifts and forklifts.
Coordinate with departments to ensure that all events and clients’ needs are met and kept in accordance with the Vancouver Convention Centre service standard.
Communicate any client requests, changes or irregular conditions to the attention of the Supervisor/Manager.
Qualifications/Skills:
Required:
Must have strong leadership and decision-making skills, with proven ability to lead a team and direct employees to assigned activities. Prior supervisory experience preferred.
Ability to understand all aspects of documentation within the department including event work orders, and ability to prioritize those tasks.
Familiarity with various types of room set-ups and equipment for different events is preferred.
Prior knowledge of and experience operating Forklift is an asset.
Familiarity with health and safety procedures and regulations set out by WorkSafe BC.
Must be organized and self-motivated in order to handle many events and demands at one time.
Positive attitude and a consistent calm disposition, with the ability to model our high standard of guest service in a fast-paced environment.
Exceptional focus on our high standard of guest service, modelling these standards at all times.
Excellent English verbal and written communication skills, as well as advanced interpersonal skills to coach and motivate a large group of employees.
Other Requirements:
Must be able to stand and exert fast-paced mobility for entire shift. Must be able to frequently lift and carry food and other items weighing up to 50 pounds and occasionally greater. Must be able to go from warm to cold temperatures (workstation to coolers).
Hours may be extended or irregular to include nights, weekends and holidays.
Great News! You will receive:
Company paid health and dental benefits (after waiting period and qualifying hours).
Access to employee and family assistance program, which offers integrated health services.
Opportunities for skills development and career progression.
A fresh, clean uniform provided with every shift.
Employee meals provided.
Access to free on-site gym facilities.
