FREQUENTLY ASKED QUESTIONS
PLANNING AN EVENT
Our function rooms are licensed premises, and all food and beverage services must be exclusively supplied by the Vancouver Convention Centre. Food and beverage products may not be brought in from outside.
The Vancouver Convention Centre welcomes filming requests from production and location managers for a variety of production needs. Please contact our Sales Department for more information.
The loading bays for the East building (999 Canada Pl) are accessible from the foot of Howe Street, where it meets Canada Place. The loading bays for the West building (1055 Canada Pl) are accessible from the West truck route located on Waterfront Road.
For more information about loading facilities, please refer to the Operating Guidelines.
We welcome inquiries for booking the Jack Poole Plaza for special events. The Plaza is also available for community use to eligible community users a minimum of three days per month based on availability. For more information regarding community events, please click here or contact Jeff Hill at +1-604-647-7341 or firstname.lastname@example.org. For inquiries related to other special events, including filming, please click here or contact our Sales Department.
Thank you for your interest. Please connect with our Executive Events team at email@example.com. A member of our team will contact you within 24 hours.
We offer a public tour program on select days, subject to availability and building closures. Please visit Public Tours for more information.
While we do not offer public access to the living roof, it is designed to be visible both inside and outside the building. We recommend that you visit the Jack Poole Plaza at the Convention Centre. There is a pathway on top of the Cactus Club restaurant, where an extension of the living roof is planted.
Yes, we do offer the opportunity for engagement and wedding photography to our wedding clients. Please contact your Catering Manager to assist you with your request. Due to the volume of photo requests we receive, if your wedding celebration is not taking place at the Vancouver Convention Centre, photo shoots of this nature are subject to our rental rates and availability.
We are pleased to offer several free Wi-Fi zones to accommodate the needs of users with simple wireless requirements (e.g. checking e-mails). These designated areas are located in the Coal Harbour Cafés (and surrounding area) in both the East and West buildings, as well as the Burrard Street entrance lobby. Apart from the free Wi-Fi zones, Wi-Fi is available for purchase. Please contact your Event Manager for your requirements.
Our regular business hours are 8:30 am to 5:00 pm Monday through Friday. If you require access to the building outside of these hours, please contact Guest Services at +1-604-689-8232 for assistance.
Please visit our online event calendar. While the majority of our conventions, trade shows and consumer shows are listed, please note that private banquets and meetings are typically not displayed, along with events that our clients prefer to keep confidential.
The Vancouver Convention Centre offers secure parking with 1,190 stalls within both buildings, 24 hours a day. For more information, please visit Parking.
We would be happy to provide you with assets for promoting your event at the Vancouver Convention Centre. Please contact your Event Manager for more information.
No. The parkade in the East building (999 Canada Pl) is managed by Vinci Park, while the parkade in the West building (1055 Canada Pl) is managed by Impark.
Our event schedule is available online. Majority of our conventions, trade shows and consumer shows are listed, but private banquets and meetings are typically not along with events that our clients prefer to be kept confidential. The online calendar is updated regularly and provides a good overview of major event activity taking place in our facility.
Please email the date you believe you left the item, a description of the item and your contact information. Items found following events at the Vancouver Convention Centre will remain in Lost & Found for 30 days, after which time they will be donated to one of our designated charities.
Please visit our online event calendar for more information. Our team of Guest Ambassadors at our lobby entrances will also be happy to assist you.
Our event calendar is available online. The majority of our conventions, trade shows and consumer shows are listed, but private banquets and meetings are typically not along with events that our clients prefer to be kept confidential. The online calendar is updated regularly and provides a good overview of major event activity taking place in our facility.
The living roof was designed to replicate the Pacific coastal grasslands and comprise of over 20 West Coast indigenous species. Throughout the year, the plants and grasses go through their normal life cycle and naturally change in colour. We have an irrigation system in place with moisture sensors to ensure the roof is appropriately irrigated during warmer weather.
We receive many sponsorship requests. While we review all requests to determine if there is a fit for our participation, we are unable to support every request. As part of our Corporate Social Responsibility program, we have partnered with several remarkable local charities supporting communities in Vancouver’s inner city. See Community Sponsorships for more information.