General Enquiries: 1-604-689-8232

Frequently Asked Questions

Popular Questions

What events are currently in-house?

Please visit our online event calendar. While the majority of our conventions, trade shows and consumer shows are listed, please note that private banquets and meetings are typically not displayed, along with events that our clients prefer to keep confidential.

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Is Wi-Fi available onsite?

We are pleased to offer several free Wi-Fi zones to accommodate the needs of users with simple wireless requirements (e.g. checking e-mails). These designated areas are located in the Coal Harbour Cafés (and surrounding area) in both the East and West buildings, as well as the Burrard Street entrance lobby. Apart from the free Wi-Fi zones, Wi-Fi is available for purchase. Please contact your Event Manager for your requirements.

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What are your regular business hours?

Our regular business hours are 8:30 am to 5:00 pm Monday through Friday. If you require access to the building outside of these hours, please contact Guest Services at +1-604-689-8232 for assistance.

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Can I take my engagement/wedding photos at the Vancouver Convention Centre?

Yes, we do offer the opportunity for engagement and wedding photography to our wedding clients. Please contact your Catering Manager to assist you with your request. Due to the volume of photo requests we receive, if your wedding celebration is not taking place at the Vancouver Convention Centre, photo shoots of this nature are subject to our rental rates and availability.

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Where do I park for my event?

The Vancouver Convention Centre offers secure parking with 1,190 stalls within both buildings, 24 hours a day. For more information, please visit Parking.

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I want to book my wedding there. Where do I find wedding information?

We would be honoured to host your special day. For more information, please visit Weddings or contact one of our wedding specialists today.

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Can I come for a tour of the facility?

We offer a public tour program on select days, subject to availability and building closures. Please visit Public Tours for more information.

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Can I get access to the roof?

While we do not offer public access to the living roof, it is designed to be visible both inside and outside the building. We recommend that you visit the Jack Poole Plaza at the Convention Centre. There is a pathway on top of the Cactus Club restaurant, where an extension of the living roof is planted.

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General Questions

Would the Convention Centre consider sponsoring my event/cause?

We receive many sponsorship requests. While we review all requests to determine if there is a fit for our participation, we are unable to support every request. As part of our Corporate Social Responsibility program, we have partnered with several remarkable local charities supporting communities in Vancouver’s inner city. See Community Sponsorships for more information.

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How do I see all of the events happening at the Convention Centre?

Our event schedule is available online. Majority of our conventions, trade shows and consumer shows are listed, but private banquets and meetings are typically not along with events that our clients prefer to be kept confidential. The online calendar is updated regularly and provides a good overview of major event activity taking place in our facility.

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What events are currently in-house?

Please visit our online event calendar. While the majority of our conventions, trade shows and consumer shows are listed, please note that private banquets and meetings are typically not displayed, along with events that our clients prefer to keep confidential.

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Where is my event located?

Please visit our online event calendar for more information. Our team of Guest Ambassadors at our lobby entrances will also be happy to assist you.

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Is Wi-Fi available onsite?

We are pleased to offer several free Wi-Fi zones to accommodate the needs of users with simple wireless requirements (e.g. checking e-mails). These designated areas are located in the Coal Harbour Cafés (and surrounding area) in both the East and West buildings, as well as the Burrard Street entrance lobby. Apart from the free Wi-Fi zones, Wi-Fi is available for purchase. Please contact your Event Manager for your requirements.

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Why does the roof look yellow?

The living roof was designed to replicate the Pacific coastal grasslands and comprise of over 20 West Coast indigenous species. Throughout the year, the plants and grasses go through their normal life cycle and naturally change in colour. We have an irrigation system in place with moisture sensors to ensure the roof is appropriately irrigated during warmer weather.

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I left something behind after an event. How do I reach the Lost & Found department?

A. Please email the date you believe you left the item, a description of the item and your contact information. Items found following events at the Vancouver Convention Centre will remain in Lost & Found for 30 days, after which time they will be donated to one of our designated charities.

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Why does it look like there are not many events taking place there as per your event calendar?

Our event calendar is available online. The majority of our conventions, trade shows and consumer shows are listed, but private banquets and meetings are typically not along with events that our clients prefer to be kept confidential. The online calendar is updated regularly and provides a good overview of major event activity taking place in our facility.

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What are your regular business hours?

Our regular business hours are 8:30 am to 5:00 pm Monday through Friday. If you require access to the building outside of these hours, please contact Guest Services at +1-604-689-8232 for assistance.

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Do you manage the parking?

No. The parkade in the East building (999 Canada Pl) is managed by Vinci Park, while the parkade in the West building (1055 Canada Pl) is managed by Impark.

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Where do I park for my event?

The Vancouver Convention Centre offers secure parking with 1,190 stalls within both buildings, 24 hours a day. For more information, please visit Parking.

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Can I use the Vancouver Convention Centre logo and photos to promote my event?

We would be happy to provide you with assets for promoting your event at the Vancouver Convention Centre. Please contact your Event Manager for more information.

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Can I come for a tour of the facility?

We offer a public tour program on select days, subject to availability and building closures. Please visit Public Tours for more information.

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Can I get access to the roof?

While we do not offer public access to the living roof, it is designed to be visible both inside and outside the building. We recommend that you visit the Jack Poole Plaza at the Convention Centre. There is a pathway on top of the Cactus Club restaurant, where an extension of the living roof is planted.

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Planning an Event

How do I request to have the Cauldron lit?

Consideration will be given to requests in conjunction with an event taking place at the
Vancouver Convention Centre. To make a request to light the cauldron, please contact your Event Manager or Sales Manager. For more information, please click here.

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I would like to book my company’s Annual General Meeting or Board of Directors’ meeting there within the next two months. How do I book such short lead-time bookings?

Thank you for your interest. Please connect with our Executive Events team at meet@vancouverconventioncentre.com. A member of our team will contact you within 24 hours.

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Can we provide our own food and beverage for our event at the facility?

Our function rooms are licensed premises, and all food and beverage services must be exclusively supplied by the Vancouver Convention Centre. Food and beverage products may not be brought in from outside.

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Do you accommodate film/tv shoots?

The Vancouver Convention Centre welcomes filming requests from production and location managers for a variety of production needs. Please contact Anita Sodhi-Cavezza, Assistant Director, Event Sales, for more information.

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How do I access the loading bays?

The loading bays for the East building (999 Canada Pl) are accessible from the foot of Howe Street, where it meets Canada Place. The loading bays for the West building (1055 Canada Pl) are accessible from the West truck route located on Waterfront Road.

For more information about loading facilities, please refer to the Operating Guidelines.

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How do I book event space on the Jack Poole Plaza?

We welcome inquiries for booking the Jack Poole Plaza for special events. The Plaza is also available for community use to eligible community users a minimum of three days per month based on availability. For more information regarding community events, please click here or contact Jeff Hill at +1-604-647-7341 or jhill@vancouverconventioncentre.com. For inquiries related to other special events, including filming, please click here or contact Anita Sodhi-Cavezza at +1-604-647-7343 or asodhi@vancouverconventioncentre.com.

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About Us

Where can I send my sustainability-related questions to?

Please email your sustainability-related questions or concerns to sustainability@vancouverconventioncentre.com.

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Planning an event?

We are here to help you every step of the way.